Labour Councillors have called on Westminster City Council to speed up the paid-for bulky refuse collection service after residents have been told they will have to wait up to 2 weeks for a collection.
Labour say that the Council’s failure to provide a speedy bulky refuse collection service is leading to more unwanted furniture and household goods being dumped on the streets.
One resident wrote:
“I am trying to dispose of large items legally and responsibly using the Council, it is most unhelpful. Not only do Veolia (contacted via the Westminster council site) charge over £20 but they then refuse to pick up for over a fortnight, even though they take full payment at time of booking. No wonder people leave their unwanted furniture etc. all over the streets.”
Another resident tweeted:
“Recently booked bulky pickup thru Westminster site. Two minute process Easy. Got multiple texts as reminder of pickup too. Only downside was 1-2 week wait for collection.”
Councillor Paul Dimoldenberg, Labour’s Environment and City Management spokesperson, said:
“Expecting people to store unwanted beds and fridges for two weeks before they are collected by the Council is totally unreasonable and impractical for the vast majority of people. Most people living in flats do not have the space to store bulky goods. And these days, people expect a much swifter service than the Council is providing.”
If the Council insists on calling its residents ‘customers’, then it should provide a level of service that 21st century customers expect. Waiting 2 weeks for a collection is very poor service and it needs to improve. Otherwise the current outbreak of dumping will only get worse.”
“We have called for an urgent meeting with the Cabinet Members responsible for this service to discuss how it can be improved quickly.”