Karen Buck MP has called on Genesis to improve its maintenance performance, after receiving three times more complaints from tenants about it than other landlords in her patch.
Karen Buck, MP for Westminster North, arranged a meeting with tenants from the Grand Union Close estate on 13 March to discuss years of unresolved complaints.
Tenants have reported damp and mould, sewage, rat and mice infestations, anti-social behaviour and failure by 32,000-home Genesis to log repairs, respond to issues and identify trends in problems.Ms Buck wrote to residents on 17 February about the ‘high level of dissatisfaction’ with Genesis and to the landlord on 20 February about ‘serious concerns’.
Ms Buck claims to have received 102 complaints about Genesis since May 2012 – three times more than from other individual social landlords in the area.
The 100-home Grand Union Close development borders the Grand Union Canal in Westminster and was constructed during the 1990s. It has had problems ever since it was built, according to some tenants.
Genesis has now agreed to carry out a stock condition survey, pest control to deal with vermin and give immediate attention to problems with bin stores and CCTV coverage.
Ms Buck said: ‘I have been extremely disappointed by the poor management and maintenance of Grand Union Close by Genesis housing, going back over many years.’
A spokesperson for Genesis said: ‘We have acknowledged with residents and elected representatives that work is needed to improve issues on Grand Union Close. We would like to offer residents an apology.’