St Mary’s Urgent Care Centre – petition to take the management contract away from the failing private contractor and return it to the NHS

St Mary’s Urgent Care Centre (UCC), run by private healthcare provider Vocare Limited in the Praed Street hospital, was rated inadequate in a Care Quality Commission (CQC) report published recently. We’ve been asking people about their experiences of the Urgent Care Centre. Please sign our petition to take the management contract away from the failing private contractor and return it to the NHS.

https://www.surveymonkey.co.uk/r/stmarysucc

Here are some examples of what you told us:

Alexandra Pink said: “I took my husband to A&E recently and we got referred to the Urgent Care Centre … it was a complete disaster. I tried to complain but they weren’t interested. Something needs to be done as the company running it is clearly not providing the service they are paid to”

Jennifer Fee said: “My daughter was referred to the Urgent Care Centre by A&E … the doctor walked out of the room because my 2 yr old was crying and didn’t return. He told us in the waiting room that it was a soft tissue injury so we left. Five days later we took her to Royal Free where they confirmed she had a fracture”

Another resident said: “My daughter was sent home from the Urgent Care Centre with a groin to toe cast. Six days later, we returned as she was in terrible pain. There was a horrible suppurating wound under the cast for which she needed 2 days of intravenous antibiotics and we were told she might need surgery. And then we found out that her leg was not fractured after all so it was an incorrect diagnosis and the cast had exacerbated the infection!”

You can read about the failing Urgent Care Centre in this article from the Ham & High:

http://www.hamhigh.co.uk/news/health/urgent-care-centre-at-st-mary-s-hospital-paddington-rated-inadequate-by-cqc-1-5229293

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This entry was posted in Care Quality Commission, NHS, St Mary's Hospital, St Mary's Urgent Care Centre and tagged , , . Bookmark the permalink.

One Response to St Mary’s Urgent Care Centre – petition to take the management contract away from the failing private contractor and return it to the NHS

  1. Eddie O'Reilly says:

    I sympathise with fellow patients and their families who had bad experiences at the St Mary’s Hospital Urgent Care Centre UCC.

    However, it would be unfair of me to say that my own experience of UCC was bad because it wasn’t. I returned from Spain during mid November with a serious fracture to my left humerus and was referredl to the UCC by A&E which is standard practice. I was only in that department for a total of under 2 hours and had been x-rayed in that time. The nurse went to the trouble to get a nurse colleague who is a Spanish national to read the referral report (written in Spanish) from the Spanish hospital where i received emergency treatment. In that time the orthopaedic surgeon had been informed by telephone to give an opinion as to whether or not I needed surgery. He had access to the x-ray results on his computer monitor and concluded that it was unlikely that surgery was necessary. Furthermore I was immediately referred to the fracture clinic whereas I was given an appointment for a CAT scan to confirm the orthopaedic surgeon’s conclusion. My wife also had a positive experience. However it was very busy during the evening she attended the department. I think that the reception staff and the medical team work very hard and it is unfortunate that other patients had bad experiences…..

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