Labour Councillors have issued a new dossier of another 25 more ‘Nightmare Stories from City West Homes’ this year, following their first report in January 2018, which included 20 Nightmare Stories, and their second report in March with details of 25 more Nightmare Stories.
Once again, we have had reports from tenants and leaseholders living right across Westminster – from Pimlico to Paddington, from the West End to Westbourne – all expressing anger at the incompetent and heartless way in which City West Homes treats its 22,000 tenants and leaseholders.
Service standards have deteriorated badly following Conservative council cuts to the housing management budget, the closure of local estate offices and the bungled introduction of a new call centre and repairs contract.
In 2018, it is hard to believe the almost Dickensian situation some people have to live in and which is summed up by this report about a 70 year old woman in Dowland Street, Queen’s Park who “has been without electricity for 6 weeks. Contractors turn up and never finish the job. She is now lighting her flat with candles.”
A Labour Council will immediately put CityWest on notice so that if its performance does not rapidly improve it will be stopped from managing the council’s properties.
We have set out our plans for change if we are elected to run the council on May 3rd.
Labour’s Five Point Plan for CityWest Homes
- From day one, Labour will take action to end the repairs crisis and improve the way CityWest treats residents. If it doesn’t urgently improve Labour will scrap it.
- We will re-establish local estate offices.
- We will urgently look at further ways to improve the failing call centre system.
- We will give residents a greater say over how their homes are managed.
- We will introduce a new leaseholders’ charter to improve support to resident leaseholders and look to limit huge major works bills.
You can read the latest report here